Shipping Policy

Everything's in stock, so I typically ship the same day or the next business day. Custom or larger orders may take longer. If there's an issue, I'll reach out personally.

Please double-check your shipping address before placing your order.

Domestic Orders

  • Shipped via reliable U.S. carriers with tracking on every order.
  • Standard shipping typically takes 3–7 business days.
  • Expedited shipping options are available at checkout.

International Orders

  • Proud to serve customers around the world!
  • All international orders automatically receive an extra 5% off at checkout – no code needed! Consider it a small bonus to help offset international shipping costs.
  • Delivery typically takes 7–21 business days, depending on the destination and customs processing.
  • Customers are responsible for applicable import duties, taxes, or fees.

Check Shipping Costs & Duties

The easiest way to see available shipping options and estimated costs for your country is to add your products to your cart and enter your shipping address at checkout.

  1. Add your product(s) by clicking "Add to cart"
  2. Click "Check out" and enter your shipping address
  3. Review the available shipping options and applicable taxes and duties before placing your order.

Currently Shipping To

Africa, Australia, Austria, Canada, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Japan, Mexico*, Netherlands, New Zealand, Norway, Philippines, Poland, Singapore, South Korea**, Spain, Sweden, Switzerland, and United Kingdom.

*Mexico: Please include your RFC (tax identification number) with your order.
**South Korea: Please include your Personal Customs Code.

If your country isn’t listed, send me a message. I'm happy to help!

Shipping Costs

Calculated at checkout based on package weight, dimensions, destination, and available shipping services.

Lost or Damaged Items

If your order arrives damaged or appears lost in transit, please contact me with your order, tracking number, and any relevant photos within 7 days of delivery (or the expected delivery date for lost packages). I'll work with you to resolve the issue.

Contact

Billy Miller - The Miller Machine
billy@themillermachine.com
+1 917-294-8054

Customer Note:

From James S., United Kingdom

"Hi Billy, Thanks for that. I've been meaning to get one of your machines for years but have never been lucky enough to find them in stock either at JAM or Thomann.

Had I realised how easy it was to buy direct I would have done so ages ago. It was really great to have it come up in GBP (British Pound) and to not have to jump through hoops like I had to with Sweetwater.

We've got to do Carmina with timps, plus three, rather than the usual five and in a confined space so I've done a huge rewrite of the parts and utilised my Yamaha DTX-Multi 12 to try to cover as much as possible. I'll try to take some photos of the machine in situ.

All the best and have a good holiday weekend."